منتديات تقنية » MemoQ support »
Help! MemoQ keeps invalidating license!
ناشر الموضوع: Carlos A R de Souza
Carlos A R de Souza
Carlos A R de Souza  Identity Verified
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Local time: 03:35
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Apr 21, 2021

Hello, everyone,

I decided to post this issue here because it's driving me crazy.

Last year, I bought a MemoQ Translator Pro license. After installing Windows 10, I randomly stumbled upon the message "activation denined by the server (5)". Since January 2021, I've been needing to contact support at least once a month: especially when my computer reboots due to a system failure, MemoQ will just say my license is invalid.

THIS IS DOUBLY FRUSTRATING BECAUSE M... See more
Hello, everyone,

I decided to post this issue here because it's driving me crazy.

Last year, I bought a MemoQ Translator Pro license. After installing Windows 10, I randomly stumbled upon the message "activation denined by the server (5)". Since January 2021, I've been needing to contact support at least once a month: especially when my computer reboots due to a system failure, MemoQ will just say my license is invalid.

THIS IS DOUBLY FRUSTRATING BECAUSE MY SMA HAS EXPIRED.

While MemoQ's support team has been helpful, this disrupts my workflow considerably, and I have an urgent project to be delivered. I just can't afford (literally) to wait for every time I need to run MemoQ, since this can cost a few hours, or even a day or two (MemoQ support doesn't work Sunday).

I need a more definitive solution than just rebuilding my license on the server side. Specifically, something that won't make me email the support team every month (or in this case, right the next day after the case was closed because I can't open MemoQ again). It can't be an issue with my computer, because I've never had any issues with SDL Trados (I have the Freelance Plus license).

[Edited at 2021-04-21 09:30 GMT] ▲ Collapse
 
Adieu
Adieu  Identity Verified
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Did you upgrade to 9.7? Apr 28, 2021

I've been needing to re-enter login and password manually to regain license since a day after upgrading to 9.7. Very annoying!

And support seems to be ignoring me, feels like they know it's a thing (when I had another issue, they literally sorted it 3 minutes after I submitted a request).

PS mine is a client-issued CAL license though
 


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Help! MemoQ keeps invalidating license!






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